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Assertive Courtesy: A 21st Century Technique to Managing Conflict

Assertive Courtesy: A 21st Century Technique to Managing Conflict

The essence of assertive courtesy is that we default to polite, respectful interaction, but maintain an emotional detachment from the conversation so that we are not sucked into the games often played by conmen and other predators. By remaining emotionally detached, we can treat each piece of verbal and non-verbal communication analytically, further arming our intuition.